Terms and Conditions

Knowly Education, LLC · Effective date: July 22, 2026 · Last updated: July 22, 2026

These Terms and Conditions ("Terms") govern your access to and use of knowlyeducation.com, the Knowly platform and apps, and related content and services (together, the "Services") provided by Knowly Education, LLC, a North Carolina limited liability company ("Knowly," "we," "us," or "our"). By accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

1. Relationship to the Parent Services Agreement

Families that enroll in Knowly's subscription services sign a separate Parent Services Agreement ("PSA") at enrollment. For enrolled families, the PSA governs the subscription relationship — including fees, billing, day registration, cancellation, data rights, and dispute resolution — and controls over these Terms if they conflict. These Terms govern use of the website and Services generally, including by visitors who have not enrolled. Collection of personal information from children under 13 is governed by our COPPA Children's Privacy Notice & Parental Consent, provided to parents at enrollment.

2. The Services; Not a School

Knowly provides a platform of educational content, curriculum planning, scheduling tools, activity and field-trip suggestions, workshop guides, and administrative support tools for parent-directed education. The Services are tools and materials made available to parents. Knowly is not a school, is not any child's teacher, and does not enroll, instruct, supervise, or exercise custody or control over any child. Each parent is at all times the sole director and provider of their child's education and the sole supervisor of their child's activities. Knowly may add, modify, substitute, or discontinue features, content, or offerings at any time.

3. Eligibility and Accounts

• You must be at least 18 years old and a parent or legal guardian (or an authorized adult) to create an account.
• Children may use the Services only through a parent's account and under parental supervision, and, for children under 13, only after verifiable parental consent has been obtained as described in our Privacy Policy.
• You are responsible for your account credentials and for all activity under your account. Provide accurate information and keep it current; we may rely on it without verification.

4. Parent Responsibilities

Home education is regulated at the state and local level. Parents are solely responsible for understanding and complying with all laws applicable to their child's education, including registration, notice, attendance, recordkeeping, testing, and reporting requirements. Materials or reminders Knowly provides relating to compliance are general information only, are not legal advice, and are not a substitute for your own verification with the applicable authorities. Parents are solely responsible for supervising each child's use of any device and network; the platform's content filters, time limits, and safety controls are aids, not substitutes for supervision.

5. No Guarantees of Results

KNOWLY MAKES NO GUARANTEE, PROMISE, OR REPRESENTATION OF ANY EDUCATIONAL, ACADEMIC, DEVELOPMENTAL, SOCIAL, ATHLETIC, ADMISSIONS, ELIGIBILITY, OR OTHER OUTCOME OF ANY KIND. Descriptions of the Services, sample materials, testimonials, and marketing statements are illustrations of what the Services offer, not promises of results. No employee, contractor, or partner of Knowly is authorized to make any outcome guarantee.

6. Fees and Billing

Subscription fees, billing mechanics, day registration, automatic payment authorization, refund terms, and cancellation for enrolled families are set out in the Parent Services Agreement and the pricing published in the platform. Except where required by applicable law or expressly granted by Knowly in writing, all payments are final and non-refundable. Enrolled families may cancel at any time through the cancellation function in the Parent Portal, effective at the end of the then-current billing period.

7. Acceptable Use

You agree not to:

• Use the Services in violation of any law or regulation;
• Upload content that is unlawful, infringing, harassing, or harmful, or that violates the media rules in Section 8;
• Access or attempt to access another user's account or data;
• Probe, scan, or test the vulnerability of the Services, or interfere with their operation;
• Scrape, harvest, or collect data from the Services, or use the Services or their content to train machine-learning models, without our written permission;
• Copy, resell, sublicense, or redistribute the Services or any content except as these Terms allow;
• Misrepresent your identity or your authority to act for a child.

8. Family Content and Media Rules

Where a parent has enabled media features, families may upload or create photos, videos, and voice recordings ("Family Content"). You retain ownership of Family Content. You grant Knowly a limited license to host, store, process, display, and transmit Family Content solely to provide and secure the Services, consistent with our Privacy Policy and applicable parental consents.

Because cameras capture the real world, these rules apply to all Family Content:

• You are responsible for everything your family uploads or records.
• Record your own child only in appropriate settings and dress — never in bathrooms, while changing, or in any private situation.
• Do not record other people's children without their parent's permission.

We may review, remove, and delete content that violates these rules or the law, and we report unlawful content involving minors to the appropriate authorities as the law requires. We do not undertake any duty to monitor content and assume no liability for user-submitted content, except as required by law.

9. Intellectual Property

The Services and all Knowly content — including curriculum, guides, documents, software, text, graphics, logos, and trademarks — are owned by Knowly or its licensors and are protected by intellectual property laws. Subject to these Terms and, for enrolled families, the PSA, Knowly grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and content for your family's personal, non-commercial educational use. All other rights are reserved.

10. Third-Party Offerings

The Services may reference, suggest, or provide access to third-party curriculum, standardized testing, venues, experts, and other partner offerings. Third-party offerings are subject to additional charges and to the third party's own terms. Knowly does not author, control, or warrant third-party offerings. Knowly may receive compensation, revenue share, or other financial benefit from partners whose products or services are offered or suggested through the Services.

11. In-Person Activities

The Services include suggestions, guides, and planning tools for physical, outdoor, travel, and hands-on activities. Knowly's role is limited to providing informational content and planning tools. Knowly does not conduct, host, supervise, staff, or control any activity; does not own or operate venues; and does not employ, certify, or supervise any instructor, guide, or other third party. Participation in any activity is entirely optional and within the parent's control, and parents are solely responsible for evaluating safety and suitability, supervising participants, and vetting any third party. Activities can involve inherent and significant risks. For enrolled families, the assumption of risk, release, and indemnity provisions of the Parent Services Agreement apply to all activities.

12. Text Messaging (SMS) Terms

By providing your mobile number and opting in, you consent to receive text messages from Knowly related to your account and the Services — such as account notices, scheduling reminders, billing alerts, consent confirmations, and support replies.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to cancel at any time. After you send STOP, we will send a final message confirming your opt-out. Reply HELP for help, or contact us at info@knowlyeducation.com.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive text messages is not a condition of purchasing any goods or services.

Mobile opt-in data and consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle your information.

13. Privacy and Data

Our collection and use of personal information — including our practices regarding children under 13 — are described in our Privacy Policy, which is incorporated into these Terms by reference.

Knowly never sells, licenses, or discloses a child's identifiable information to any third party for that third party's own use. De-identified data — data stripped of personal identifiers and processed so it cannot reasonably be used to identify any parent or child — is the sole and exclusive property of Knowly, and Knowly may analyze, license, publish, share with research and commercial partners, and otherwise commercialize de-identified data for any lawful purpose. Knowly does not attempt to re-identify de-identified data and contractually prohibits its recipients from doing so.

14. Disclaimer of Warranties

THE SERVICES AND ALL CONTENT, MATERIALS, SUGGESTIONS, DOCUMENTS, AND THIRD-PARTY OFFERINGS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, KNOWLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE. KNOWLY DOES NOT WARRANT THAT THE SERVICES WILL BE SECURE, UNINTERRUPTED, OR ERROR-FREE. THE SERVICES DO NOT CONSTITUTE LEGAL, MEDICAL, PSYCHOLOGICAL, OR OTHER PROFESSIONAL ADVICE.

15. Limitation of Liability; Indemnity

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) IN NO EVENT SHALL KNOWLY OR ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST TIME, LOST EDUCATIONAL PROGRESS OR OPPORTUNITY, LOSS OF ELIGIBILITY, LOST ADMISSIONS OR SCHOLARSHIP OPPORTUNITY, OR COSTS OF SUBSTITUTE EDUCATION, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNTS YOU PAID TO KNOWLY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. These limitations apply to all theories of liability but do not apply to the extent prohibited by applicable law, including liability for gross negligence or willful misconduct.

You agree to defend, indemnify, and hold harmless Knowly and its members, managers, officers, employees, contractors, and agents from all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your breach of these Terms, your violation of law, your or your child's misuse of the Services, content your family uploads, or your disputes with any third party — except to the extent caused by Knowly's gross negligence or willful misconduct.

16. Dispute Resolution: Binding Arbitration and Class Action Waiver

Informal resolution first. Before filing any claim, you must send us a written notice describing the dispute to info@knowlyeducation.com, and both parties will attempt in good faith to resolve it within sixty (60) days.

ARBITRATION. ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES THAT IS NOT RESOLVED INFORMALLY SHALL BE RESOLVED EXCLUSIVELY BY FINAL AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS CONSUMER ARBITRATION RULES, BEFORE A SINGLE ARBITRATOR. THE FEDERAL ARBITRATION ACT GOVERNS THIS SECTION. YOU AND KNOWLY EACH WAIVE THE RIGHT TO A TRIAL BY JURY.

CLASS ACTION WAIVER. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITIES ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Small claims; hearing location. Either party may instead bring an individual claim in small claims court in your county of residence if it qualifies there. Any arbitration hearing will be held in your county of residence, by videoconference, or as the AAA Consumer Arbitration Rules otherwise provide.

Opt-out. You may opt out of the arbitration and class-waiver provisions by sending written notice to info@knowlyeducation.com within thirty (30) days of first accepting these Terms, stating your name and intent to opt out.

Time limit. To the fullest extent permitted by law, any claim must be commenced within one (1) year after it accrues, or it is permanently barred.

Governing law; venue. These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws rules, except that if you reside in another state, you retain the benefit of any consumer protections of that state that cannot be waived or displaced by contract. Any proceeding not subject to arbitration shall be brought exclusively in the state or federal courts sitting in Union County, North Carolina, except where exclusive venue is unenforceable under the mandatory law of your state of residence.

17. Termination

We may suspend or terminate your access to the Services at any time for breach of these Terms, misuse of the Services, non-payment, or as described in the Parent Services Agreement. You may stop using the Services at any time; enrolled families cancel through the Parent Portal as described in the PSA. Sections that by their nature should survive termination — including Sections 5, 9, and 14–16 — survive.

18. Changes to These Terms

We may update these Terms prospectively by posting the updated Terms on this page with a new effective date and, for material changes affecting enrolled families, providing at least thirty (30) days' notice through the platform or by email. Continued use of the Services after the effective date of an update constitutes acceptance.

19. General

These Terms, together with the Privacy Policy and, for enrolled families, the Parent Services Agreement and published pricing, are the entire agreement regarding the Services. If any provision is held unenforceable, it shall be enforced to the maximum extent permissible and the remainder shall remain in full effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, sale, or reorganization. If the mandatory law of your state of residence requires different terms, those terms apply to you only to the minimum extent required. Knowly may publish state-specific supplemental terms, which control for residents of the named state.

20. Contact Us